We're still monitoring this and no longer see upload errors.
If you see the error “Not allowed to download files marked as partial or deleted,” please delete the affected partial files, and upload them again to resolve this.
Posted Oct 18, 2026 - 17:35 CDT
Monitoring
Following the completion of scheduled maintenance, we received reports of file upload and download errors. Our investigation indicates that a Web Application Firewall (WAF) patch may have caused upload issues with older versions of MOVEit Automation and MOVEit EZ clients.
We've rolled back the patch and are monitoring to confirm that uploads and downloads are completing successfully.
If you see the error “Not allowed to download files marked as partial or deleted,” please delete the affected partial files, and upload them again.
Posted Oct 18, 2026 - 16:53 CDT
This incident affects: North America - Cluster 1, North America - Cluster 2, North America - Cluster 3, North America - Cluster 4, Europe - Cluster 1, and UK Cluster 1.