Progress MOVEit Cloud
All Systems Operational

About This Site

Please make sure to subscribe to updates. We use this page to notify MOVEit Cloud customers about upcoming scheduled maintenance, outages, and other important notifications.

You can also view our MOVEit Cloud FAQ page here: https://community.ipswitch.com/s/article/MOVEit-Cloud-FAQ

North America - Cluster 1 Operational
North America - Cluster 2 Operational
Europe - Cluster 1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
August 2020 Scheduled Maintenance Aug 16, 15:00-18:00 CDT
We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Posted on Dec 2, 09:19 CST
Update - We are reaching out to notify you about an important upcoming change to North America Cluster 2’s MOVEit Cloud SSH server key from DSS to an RSA server key during this maintenance window.


What date is this being changed on:
The new server key will go live during the September 13th planned maintenance window.

Why is this change being made:
OpenSSH has deprecated DSA keys and they will eventually drop support for DSA all together in lieu of using more secure RSA SSH server keys, so we are required to use the more secure RSA keys to meet our PCI/HIPAA compliance obligations.

What is the impact of this change:
Clients that support RSA keys, will be prompted to accept the new server key to proceed and there are some scenarios where a client will need to manually download and trust this new cert in the client/script. Older clients that don’t support RSA server keys will need to be upgraded to a version that does support RSA or they will need to look at using a newer client that supports this, in order to connect to MOVEit Cloud after September 13, 2020.

How can I test this change before the date:
We’ve setup a new URL (newrsaserverkey.moveitcloud.com) that you can use to start testing all of your important processes and tasks against ahead of the change, to ensure that you won’t be impacted by the change. Please note that this URL resolves to your current production environment, so you’ll use your current production credentials.
Jun 1, 12:56 CDT
Scheduled - We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Dec 2, 09:19 CST
October 2020 Scheduled Maintenance Oct 18, 15:00-18:00 CDT
We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Posted on Dec 2, 09:20 CST
We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Posted on Dec 2, 09:20 CST
We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Posted on Dec 2, 09:21 CST
Past Incidents
Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020
Resolved - The issue was resolved earlier today and we haven't seen a recurrence, so we're closing out this alert.
Jul 22, 19:30 CDT
Monitoring - Dear MOVEit Cloud customers,

We received a report of seeing a database down error when connecting to MOVEit Cloud cluster 2 and upon research, it appears that one node (NAC2N1DMZPD) was experiencing an issue from 11:40 CST - 11:44 CST, which was resolved promptly by a CloudOps Engineer.

We will continue to monitor this node closely through out the day.
Jul 22, 12:00 CDT