Progress MOVEit Cloud Status

Progress MOVEit Cloud

New vulnerabilities identified. Patch implementation complete

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 09, 2023 - 10:39 CDT

Update - All MOVEit Cloud servers have been fully patched and all testing has passed.
Jun 09, 2023 - 10:38 CDT

Investigating - You may notice minor interruptions in service during upgrade.

The investigation into the previously reported MOVEit Transfer vulnerability (CVE-2023-34362) is ongoing. In addition to that investigation, as an added layer of protection to our customers, we are partnering with third-party cybersecurity experts to conduct further detailed code reviews. As part of these code reviews, cybersecurity firm Huntress has helped us to uncover additional vulnerabilities that could potentially be used by a bad actor to stage an exploit. These newly discovered vulnerabilities only impact MOVEit Transfer and MOVEit Cloud and are distinct from the previously reported vulnerability (CVE-2023-34362) that we shared on May 31, 2023. The investigation is ongoing, but currently, we have not seen indications that these newly discovered vulnerabilities have been exploited.

We took immediate action and we have developed, tested and are deploying a new patch to all MOVEit Cloud clusters to address the new vulnerabilities.

You can find additional details in the following MOVEit Cloud kb: https://community.progress.com/s/article/Status-June-2023-security-vulnerabilities-in-MOVEit-Cloud.
Jun 09, 2023 - 09:56 CDT

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Please make sure to subscribe to updates. We use this page to notify MOVEit Cloud customers about upcoming scheduled maintenance, outages, and other important notifications.

You can also view our MOVEit Cloud FAQ page here: https://community.ipswitch.com/s/article/MOVEit-Cloud-FAQ

North America - Cluster 1 Operational

North America - Cluster 2 Operational

North America - Cluster 3 Operational

Europe - Cluster 1 Operational

Australia - Cluster 1 Operational

UK Cluster 1 Operational

Mailjet Outgoing SMTP Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

2023 June 18th Scheduled Maintenance Jun 18, 2023 15:00-18:00 CDT

Update - Dear MOVEit Cloud Customers,

We wanted to send out advanced notice of an upcoming upgrade schedule to the MOVEit Cloud clusters:

JUNE 18TH MAINTENANCE: The following clusters will be upgraded: MOVEit Cloud EU, AU, UK
JULY 16th MAINTENANCE: All MOVEIt Cloud US Clusters (C1, C2, C3)

Here are the release notes for version v2023): https://docs.progress.com/bundle/moveit-transfer-cloud-release-notes-2023/page/Whats-New-in-MOVEit-Transfer-2023-Cloud.html

* Please note that the test server has already been upgraded to the new version, so customers who've purchased a test server Org can start their testing.

Please plan on these servers being offline for most or all of the maintenance window for the upgrade.
May 22, 2023 - 08:05 CDT

Scheduled - We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Dec 02, 2022 - 09:06 CST

2023 July 16th Scheduled Maintenance Jul 16, 2023 15:00-18:00 CDT

2023 August 13th Scheduled Maintenance Aug 13, 2023 15:00-18:00 CDT

We will be patching all of the MOVEit Cloud servers and expect there to be minimal downtime for this maintenance window while servers are patched and rebooted.
Posted on Dec 02, 2022 - 09:08 CST

2023 September 17th Scheduled Maintenance Sep 17, 2023 15:00-18:00 CDT

2023 October 15th Scheduled Maintenance Oct 15, 2023 15:00-18:00 CDT

2023 November 19th Scheduled Maintenance Nov 19, 2023 15:00-18:00 CST

2023 December 17th Scheduled Maintenance Dec 17, 2023 15:00-18:00 CST

Past Incidents

Jun 10, 2023

No incidents reported today.

Jun 9, 2023

Update to the May 31st outage

Resolved - This incident has been resolved.
Jun 9, 09:49 CDT

Monitoring - As per the status update on May 31st , we have restored services to the MOVEit Cloud platform following a self-imposed outage on May 30th.  We had detected evidence of a zero-day vulnerability within the platform and out of an abundance of caution and to protect customer data, we disabled the impacted services rapidly, leading to the outage you experienced. This was initially done as unplanned maintenance to allow our security and product teams to remediate the situation.
 
The Cloud service has been restored to operation following patching and systems investigations. Forensic investigations and monitoring of the situation are still underway and may lead to updated information on this status page.  More details on the incident and our findings can be found here: https://community.progress.com/s/article/MOVEit-Cloud-Info-Regarding-Critical-Vulnerability-May-2023 
 
Customers are strongly advised to review the knowledge base article as it provides guidance on indications of compromise and how to determine if you were impacted.
 
END OF STATUS.
Jun 2, 12:34 CDT

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Jun 1, 2023

MOVEit Cloud Test Servers Patching and HTTPS restore today

Resolved - Test server patching has been completed and HTTPS access has been restored.
Jun 1, 12:26 CDT

Investigating - MOVEIt Cloud test servers will be patched today and HTTPS access will be restored shortly after.
Jun 1, 06:46 CDT

May 31, 2023

MOVEit Cloud is currently experiencing an outage that impacts all MOVEIt Cloud users using HTTPS

Resolved - This incident has been resolved.
May 31, 19:06 CDT

Monitoring - HTTPS Service to MOVEIt Cloud has been fully restored at this time.
May 31, 15:25 CDT

Update - We're currently rolling out the fix to Production servers and will provide an update as soon as it becomes available.
May 31, 09:49 CDT

Identified - A fix has been identified and we're currently testing it before rolling it out into Production.

We will provide an update within the next 1-2 hours.
May 31, 07:29 CDT

Update - We're continuing our efforts to restore service as quickly as possible to HTTPS.

We will post another update as more information is available to share in the next few hours.
May 31, 06:05 CDT

Update - We're continuing our work to restore service as quickly as possible to HTTPS.

We will post another update as more information is available to share in the next few hours.
May 31, 01:50 CDT

Update - We're continuing our work to restore service as quickly as possible to HTTPS and encourage impacted customers to look to use ftps or ssh as a work around until service is fully restored.

We will post another update as more information is available to share in the next few hours.
May 30, 20:42 CDT

Update - We are continuing to investigate this issue further to restore service as quickly as possible.

We will post another update within 3 hours or as soon as we learn more.
May 30, 16:55 CDT

Update - We are continuing to investigate this issue further and have escalated this internally for additional assistance with restoring service as quickly as possible.

We will post another update in an hour or as soon as we learn more.
May 30, 14:47 CDT

Investigating - MOVEit Cloud is currently experiencing an outage that impacts all MOVEIt Cloud users using HTTPS and our team is currently working to restore the service to normal performance levels as quickly as possible.

We will post another update in an hour or as soon as we learn more.
May 30, 13:37 CDT

May 30, 2023

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.