Investigating an issue with FTPS over custom URLs

Incident Report for Progress MOVEit Cloud

Resolved

This incident has been resolved.

Posted Apr 25, 2025 - 10:41 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 25, 2025 - 09:06 CDT

Update

The cause of the issue has been identified and resolved.

Posted Apr 24, 2025 - 21:00 CDT

Update

We are still investigating this issue. In the mean while, affected customers can use c3.moveitcloud.com instead of their custom URL for their FTPS connection.

Posted Apr 24, 2025 - 20:46 CDT

Investigating

Some customers using custom URLs may be experiencing issues with FTPS connections. Non-custom URLs are unaffected, as is traffic over any other interface.

Posted Apr 24, 2025 - 18:23 CDT

This incident affected: North America - Cluster 3.